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Write Brothers, Inc. Return Policy

 

 

All programs and books purchased directly from Write Brothers, Inc. include a full money back guarantee less shipping charges incurred on the original order.  Movie Magic Screenwriter, Outline 4D, and Word Menu have a 30 day refund guarantee.  Dramatica Story Expert, Dramatica Pro and Writer’s DreamKit have 90 day refund guarantee.  To qualify for the refund policy you must have purchased the program through the Write Brothers, Inc. web store or over the phone with a Write Brothers, Inc. employee.  All items contained in the boxed product must be returned.  Items purchased from our re-sellers cannot be returned to Write Brothers, Inc.  Please contact the re-seller regarding their return policies (please note that some re-sellers do not accept returns).   

 

When returning a download only order, or a download + CD order, we ask that you contact Write Brothers, Inc. directly so we may provide you with an Intellectual Property letter for you to sign which states you have removed the program from all computers.  When this letter is faxed to our offices at 818-843-8364, or emailed to sales@screenplay.com, we will initiate the refund process within 1 business day.  When contacting us, please have your order number and/or customer ID number ready so we may more conveniently service you.

 

When returning a boxed product or a book, please call our offices directly at 800-84-STORY, or email us at sales@screenplay.com, so that we may provide you with a Return Merchandise Authorization (RMA) number.  The RMA number needs to be written clearly on the outside of the return package and sent back to us via a traceable method.  Product lost in the mail cannot be refunded. 

 

The return address is:

 

Write Brothers, Inc.
RMA #: (Include the RMA # here)

348 East Olive Avenue
Suite H

Burbank, CA 91502

 

Returned software must include all documentation (i.e. warranty cards, discs, manuals) and packaging materials.  Returned books must be in their original condition.  When the Intellectual Property letter is faxed back or the boxed product or book has been received, we will initiate the refund process within 1 business day.  When contacting us, please have your order number and/or customer ID number ready so we may more conveniently service you.


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